Terms of service

Effective 9 November 2026.

These terms are an agreement between you and Stone Portrait ("we", "us") for the use of stoneportrait.com and its related services. By creating an account or using the service, you agree to them. If you use Stone Portrait for a business, you agree on behalf of that business. Questions go to hello@stoneportrait.com.

1. The service

Stone Portrait helps monument dealers and etchers turn a family's photo into a portrait for a memorial. It offers AI retouching, such as repairing damage, removing glasses or medical items, adding clothing, combining two people and adding backgrounds. It also creates files for etching and porcelain, a test strip, a stone preview, and an online proof link the family can approve. We may improve, change or remove features over time.

2. Your account

• You must be at least 18 and able to enter into a contract.
• Give us accurate information, and keep your sign-in details secure. You are responsible for activity on your account.
• Tell us right away at hello@stoneportrait.com if you think your account has been misused.

3. Plans, credits and payment

• Each portrait uses one credit. A credit covers the edits, downloads and proof link for that one portrait, within fair use.
• Portraits included in a subscription are for that billing month. Unused subscription portraits do not roll over to the next month.
• Single portrait credits you buy do not expire.
• Subscriptions renew automatically each month until you cancel. Payments are processed by Stripe. We never see or store your full card number.
• Prices are in US dollars and do not include taxes, which may be added where required.
• We may change prices. We will tell you in advance, and a new price applies from your next billing period.

4. Cancellation and refunds

You can cancel your subscription at any time from your account. Your plan stays active until the end of the current billing period, and you will not be charged again. We don't give refunds for partial months or unused portraits, except where the law requires it. If something went wrong with a charge, contact us and we will look at it fairly.

5. Your photos and your permission

You keep all rights to the photos you upload and to the portraits you create. You give us permission to store, process and display them only as needed to run the service for you, including showing them on proof links you share.

You are responsible for having the family's permission, and any other rights needed, to use each photo with Stone Portrait and to etch it. Don't upload photos you have no right to use.

6. AI edits and family approval

AI edits can change a face, sometimes in ways that are easy to miss. Before anything is etched, you must check every edited portrait against the original photo and get the family's approval of the final portrait. The proof and proof link are there to help you do that. The decision to etch, and the approval of the portrait, are yours and the family's.

7. Etching results

Laser presets, DPI settings, tone settings and the stone preview are starting points based on published vendor guidance and user reports. They have not been tested on your machine or your stone. The stone preview is a simulation. Results depend on your laser, lens, power, settings and stone. Always etch the test strip on an offcut of the same stone first.

We are not responsible for etching results, damaged or wasted stone, re-etching costs, or the cost of replacing a memorial.

8. Proof links

Proof links are unguessable web addresses. Anyone who has a link can open it. You decide who receives it. Deleting a portrait removes its photos and stops its proof link from working.

9. Acceptable use

Don't use Stone Portrait to:

• upload content that is unlawful, or that you don't have the right to use;
• create images meant to deceive, harass or harm a person;
• try to break, overload or get around the security or limits of the service;
• resell or give others access to your account, except your own staff.

We may suspend or close accounts that break these rules.

10. Availability

We work to keep Stone Portrait available and reliable, but we don't promise it will always be available or error-free. AI edits can take longer when demand is high, or fail and need to be run again. Keep your own copies of files you need.

11. Disclaimer

Apart from what these terms say, the service is provided "as is" and "as available," without warranties of any kind, to the extent the law allows. That includes warranties of fitness for a particular purpose and that any output will meet your or a family's expectations.

12. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, lost profits, or the cost of stone, labor or replacement memorials. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim.

13. Your responsibility to us

If someone brings a claim against us because of photos you uploaded without permission, or because of how you used the service or its output, you agree to cover our reasonable costs of dealing with that claim, to the extent the law allows.

14. Ending the agreement

You can stop using the service and delete your account at any time. We may suspend or end your access if you break these terms, or if we stop offering the service. If we stop offering the service, we will give you reasonable notice so you can download your files.

15. Changes to these terms

We may update these terms. We will post the new version on this page with a new effective date, and tell you by email or in the app if a change is significant. If you keep using the service after a change takes effect, the new terms apply.

16. Contact

Stone Portrait, hello@stoneportrait.com.